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Organic Touch Privacy Policy
At Organic Touch, privacy is not just a legal responsibility — it is a part of the trust we build with every customer. We believe that honest food should come with honest business practices, including how we handle your personal information. Whether you browse our website, place an order, contact our support team, or interact with our services, your information deserves care, respect, and protection.
Your Privacy Matters to Organic Touch
Organic Touch is committed to protecting customer information and maintaining a safe, transparent, and reliable shopping experience for every visitor. We only collect the information necessary to process orders, provide support, improve customer experience, maintain website security, and operate our business responsibly.
We never believe in unnecessary data collection. We do not sell customer personal information. Every interaction with Organic Touch is built around simplicity, authenticity, and customer trust — the same values that define our products.
Our Privacy Promise
✓ We collect only essential customer information.
✓ We never sell customer data.
✓ Payment information is processed securely.
✓ Cookies are used transparently for website functionality.
✓ Customers can request correction or deletion of personal data.
✓ We use reasonable safeguards to protect information.
Secure Information
Your information is handled with care using secure systems and controlled access.
Honest Practices
We believe transparency should be part of every customer relationship.
Order Support
Information is used only to process orders and provide customer assistance.
Website Improvement
Cookies and analytics help us improve customer experience and website performance.
Information We Collect
When customers interact with Organic Touch, we may collect information necessary to provide products, customer support, delivery services, and website functionality.
- Name, phone number, email address, billing address, and delivery address.
- Order history, purchased products, delivery notes, and customer support messages.
- Communication records from email, WhatsApp, social media, or support forms.
- Website account details, wishlist activity, and customer preferences where applicable.
Automatically Collected Information
Some technical information may be collected automatically when you browse our website.
| Data Type | Purpose |
|---|---|
| Browser & Device Information | Improve compatibility, security, and website performance. |
| Cookies & Session Data | Maintain cart activity, login sessions, and shopping preferences. |
| Analytics Information | Understand website traffic and customer interaction patterns. |
| IP Address | Monitor suspicious activity and improve security. |
How We Use Information
- To process orders, payments, invoices, and deliveries.
- To communicate regarding order updates, delivery status, or customer support.
- To improve website usability, customer experience, and product offerings.
- To detect fraud, unauthorized activity, or technical issues.
- To comply with accounting, tax, and legal obligations.
- To send updates or promotional content where customers choose to receive them.
Payment & Transaction Security
Organic Touch may offer cash-on-delivery, mobile financial services, bank transfer, or online payment methods depending on availability.
- We do not intentionally store sensitive payment credentials such as OTPs, PINs, or full card numbers.
- Payment processing may be handled through trusted third-party payment providers.
- Transaction references and invoice details may be retained for accounting and order management purposes.
Important Security Notice
Never share OTP codes, passwords, or sensitive payment information with anyone. Organic Touch support will never ask for confidential payment credentials.
Cookies & Website Tracking
Cookies help our website provide a smoother and more personalized shopping experience.
| Cookie Type | Usage |
|---|---|
| Essential Cookies | Required for cart, checkout, login, and security features. |
| Analytics Cookies | Used to understand traffic and customer behavior. |
| Preference Cookies | Remember customer preferences and settings. |
| Marketing Cookies | Help improve relevant promotional communication. |
Information Sharing
Organic Touch does not sell customer personal data. Limited information may be shared only where necessary to operate our services.
- Courier and logistics partners for product delivery.
- Payment providers for secure transaction processing.
- Hosting, analytics, and communication service providers.
- Legal or regulatory authorities where required by law.
Data Security & Retention
We apply reasonable technical and operational safeguards to protect customer information from unauthorized access, misuse, or disclosure.
- Secure access controls and limited staff access.
- Monitoring systems for fraud prevention and technical protection.
- Retention of order and invoice information for business and accounting purposes.
- Support records may be stored to improve customer service quality.
Your Rights & Choices
- You may request correction or update of personal information.
- You may unsubscribe from marketing communication at any time.
- You may request deletion of certain information subject to legal obligations.
- You may manage cookies through browser settings.
Privacy Policy FAQ
Quick answers to common customer privacy questions.
Need Help With a Privacy Request?
If you have questions regarding privacy, customer information, order-related support, or data correction requests, our support team is ready to assist you.
support@organictouchbd.com
Phone
+880 1400-880077
Website
www.organictouchbd.com
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